Robert J. Bustillos, PMP
21415 Pearl Spring, San Antonio, TX 78258
Primary Contact: (210) 481-1888
E-Mail: robustil@swbell.net
Skills Summary
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·
10+
years in Project Management
·
10+
years successful call center management
·
5+
years workforce management
·
Successful
background in IT, telecom, marketing, healthcare
·
Managed
M&A, DR/BC, relocation projects
·
Waterfall
and Agile/Scrum, SDLC experience
·
SharePoint,
Clarity, Visio, MS-Project experience
·
Successfully
managed medium to large projects from initiation to closure
·
Excellent
communication and interpersonal skills
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Professional Experience and
Accomplishments
SACUProject Manager
2014-2015
·
Completed Managerial Values Inventory assessment
· Modified the project
kickoff template
· Delivered status updates,
project change requests, issue management
· Arranged HRIS vendor
presentations for project discovery
· Attended Prosci Change
Management training
· Completed 10-step
requirements elicitation training
____________________________________________________________________________________
Sirius Computer Project Manager
Solutions
2010-2013
· Launched new sales
application for faster proposal, processing, billing:
o
Converted
Waterfall project to Agile/Scrum to meet challenge presented by process
changes
o
Prioritized
requirements with Product owner & team
o
Held
daily Scrum meetings to track development progress
o
Utilized
Clarity tool for project status reporting with burndown charts, and product
backlog tracking
o
Led
retrospective meetings for sprint improvement
· Managed migration from
Lotus Notes to MS Outlook
· Completed merger
acquisition for all HR functions
· Coordinated HR
recruiting functionality to Sourcepoint
· Transitioned HRIS
payroll system to Ultipro
·
Delivered IT
DR\BC plan for systems & app back-up support
·
Implemented
expense management tool for easier expense entry
·
Provided
system DR monitoring & backup for managed services clients
·
Enhanced sales
channel site for customer self-order processing
·
Received 2
Vice President awards for successful project completions
NEISD
Comal
2008-2010
San Antonio,
TX
|
Substitute Teacher
Responsible for student
classroom order and discipline in absence of regular teachers; achieved
Bi-lingual generalist 4-8 certification via Alternative Certification
Program.
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NextGen
IS
2004-2008
San
Antonio, TX
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Project/Program Manager
Responsible for leading medium
to large scale successful revenue generation and billing software
development projects, project timelines, and budget tracking, status
reports, successful change management following corporate project
management processes in virtual environment:
·
Managed
IT project teams from 13 states and off-shore resources
·
Maintained
project documentation to comply with SOX requirements
·
Mentored
Alamo-PMI members for certification exam during Fall 2004 through Fall 2006
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PacifiCare Health Systems
2001-2004
San
Antonio, TX
|
Project Manager/Business
Analyst
Responsible for timely and
accurate delivery of sensitive customer impacting information, knowledge
resources, and usage statistics projects
·
Streamlined
claim submission process via electronic SQL database project
·
Delivered
web application process project for member provider selection
·
Managed
online reference manual & established web standards
·
Achieved
PMI Project Management Professional (PMP) through self-study
·
Achieved
IT Project Plus certification through self-study
·
Mentored
Fall 2003 and Spring 2004 PMP study session for Alamo-PMI
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SBC/AT&T
1975-2001
San
Antonio, TX
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Area Manager - Marketing
Responsible for all facets of
support for national marketing products, and call center environments,
LAN/WAN migrations, DSL roll-outs, language support
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Education and Professional
Development
Project Management
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·
PMP
Certification – PMI
·
I.T.
Project + Certification – CompTia
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Education
|
·
BS
Education – University Texas El Paso, Business Minor
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Other Training
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·
ADKAR
Change Management – Prosci
·
Certified
Scrum Master Training – CollabNet
·
Agile
Project Management – Alamo PMI
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Requirements
Gathering & Management -- Requirements Experts
·
Developing
Usable Content Documentation – Information Mapping
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Affiliations
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·
Project
Management Institute – PMI
·
Alamo
PMI
·
Springs
at Stone Oak Homeowners Association
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